Terms of Service

Last updated: August 11, 2025

1. Acceptance of Terms

By accessing and using the services of Wavy Journey, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services Provided

Wavy Journey provides UK immigration consulting services including:

  • Immigration advice and consultation
  • Visa application assistance
  • Document preparation and review
  • Representation in immigration matters
  • Case status updates and communication

3. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information
  • Respond promptly to requests for information or documents
  • Pay fees as agreed upon
  • Notify us of any changes in circumstances
  • Comply with all applicable immigration laws

4. Professional Standards

Our services are provided in accordance with:

  • Office of the Immigration Services Commissioner (OISC) regulations
  • UK immigration law and regulations
  • Professional codes of conduct
  • Data protection requirements

5. Fees and Payment

Service fees are agreed upon before work begins. Payment terms include:

  • Fees are due as specified in the service agreement
  • Home Office fees are separate and paid directly to the government
  • Refunds are subject to the terms of the specific service agreement
  • Additional work may incur additional fees

6. Limitations and Disclaimers

Please note that:

  • We cannot guarantee the success of any immigration application
  • Immigration decisions are made solely by the UK Home Office
  • Processing times are estimates and may vary
  • Immigration laws and policies may change

7. Confidentiality

We maintain strict confidentiality of all client information and will not disclose your information except:

  • With your explicit consent
  • As required by law
  • To government agencies as necessary for your application
  • To professional advisers assisting with your case

8. Termination of Services

Either party may terminate services with written notice. Upon termination:

  • You remain responsible for fees for services already provided
  • We will return your documents as requested
  • Confidentiality obligations continue

9. Complaints Procedure

If you are dissatisfied with our services:

  • Contact us directly to discuss your concerns
  • We will investigate and respond within 28 days
  • If unresolved, you may contact the OISC
  • You may also seek independent legal advice

10. Liability

Our liability is limited to the fees paid for our services. We are not liable for:

  • Decisions made by the Home Office
  • Delays in government processing
  • Changes in immigration law or policy
  • Consequential or indirect losses

11. Governing Law

These terms are governed by English law and any disputes will be subject to the jurisdiction of the English courts.

12. Contact Information

For questions about these terms, contact us:

  • Email: [email protected]
  • Phone: +442030625277
  • Address: 10-18 Manor Gardens, London N7 6JT

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect immediately upon posting.